Personal Information

• French and US citizen.
• 38 years old.
• Married no children.
• Car and licence.
• Available immediately.

Objective

To secure a position in a production team which could benefit from my knowledge of HTML and Web production as an HTML coder, a Webmaster or Web Designer.

Technical knowledge

• Web production : HTML, Allaire Homesite 4, Macromedia Dreamweaver 3.
• Team work with designers : Adobe Photoshop and Image Ready 5.5, Adobe Illustrator, Macromedia Fireworks 3, MS Publisher, Flash 5.
• Teamwork in a production environment : MS Virtual SourceSafe 6, FutureTense IPS Xcelerate 2.0
• Development : JavaSript.
• Familiarity with SQL and Allaire ColdFusion.

Basic HTML: The following sites were coded entirely by hand (no WYSIWYG) using Allaire HomeSite :

• www.sambafrog.com
• www.sambadocoracao.com

This is an example of the kind of work I did at Medem (If you are asked for an ID and password, use sambafrog in both case) :

• www.medem.com
• Facts About Heart Disease and Women Article
• Acupuncture for Back Pain Article
• Managing Your Diabetes Article

Extras :

• Form
• Colour table

Work Experience

Web Production Specialist (contractor). May 2000 - October 2000
Medem.com (Medical Information on the Web). San Francisco, California.

• HTML: Coding medical articles and charts into HTML using Allaire HomeSite 4.
  
• Graphic Manipulation: Editing and optimising images for best Internet performance.
  
• Design: Choosing lay out for optimal user experience.
  
• Quality Assurance: Scanning HTML documents for format or layout errors.

Designer/Producer (Freelance). March 2000 - December 2000
SambaFrog Design. San Francisco, California.
Conception, production and maintenance of sites for San Francisco samba schools.

Quality Control & Ticketing Specialist April 1999 - May 2000:
McCord Travel Management (A corporate travel agency). San Francisco, California.

• Quality Control: Responsible for the in depth examination of reservation files and accurate issuance of Airline travel documents.
  
• Accounting: Responsible for travel document invoicing not only for the clients benefit but also to insure that all the pertinent information was transferred to the accounting department.
  
• Training: Answered agents inquiries regarding ticketing and system format issues.
  
• Information Management: Gathered and updated Commission information and special contract fares.

Ticketing Specialist December 1997 - April 99
Preview Travel Online (now Travelocity.com). San Francisco, Ca

• E-Commerce: Knowledge of the day to day operations of an online travel agency from an operation and marketing perspective. Provided strategic advice and helped implement processes for increasing efficiency and decreasing overhead.
  
• Supervisor: Coached and managed the development of new employees.
  
• Operations: Interacted with other departments to design and implement processes to optimise workload efficiency.

International Ticket Agent. July 1996 - July 1997
UTAG Ticket Center (A major Australian ticket wholesaler). Sydney, Australia.

• International Ticketing: In charge of all aspects of international ticketing including net remit and all gross fares through Saber and Galileo.
  
• Accounting : Calculated commission levels.
  
• Support: Assisted travel agents with all international ticketing inquiries.
  
• Volume Management: Managed the international ticketing process so that all deadlines were met.

September 1994 - July 1996
Pursued a career in the health and fitness industry as a massage therapist and dance teacher. Left for Australia in Nov 95.

Quality Control & Ticketing Agent. August 1993 - September 1994
Travel Arts Inc. (Corporate travel agency). San Francisco, California.

• Ticketing: Responsible for every aspect of ticketing from basic ticket issue to complicated international prepaid tickets, printer trouble shooting and ticket stock ordering.
  
• Technical Support: Assisted agents with questions regarding travel computer formats or complicated international itineraries.

United Airlines. San Francisco, California.May 1989 - August 1993

• Customer Service: Responsible for creating, modifying and ticketing air reservations for customers. Quoted fares and fare rules on existing itineraries for UAL customers and Apollo or Saber automated travel agencies.
  
• Supervisor: Solved disputes between UAL, customers and travel agencies regarding ticket rates. Provided advice and made decisions regarding issues coming in from sales agents, ticket offices and the airport.

Languages

• Fluent in French (native tongue)
  
• Fluent in English (lived 12 years in the US and 2 years in Sydney Australia)
  
• Fluent in Spanish.
  
• Conversational Portuguese.

Education

• San Francisco State University : Multimedia studies throughout the year 2000.
  
• BAC G3 (Commercial Techniques) Cannes France 1982.

Hobbies

• Brazilian dance and percussion since 1990.
  
• Samba teacher since 1995 in Sydney and San Francisco.

If you need any additional information, please contact me.